Refund policy

We have a 4-day return policy. You have 4 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition as received — unworn or unused

• With original tags attached

• In original packaging, along with receipt or proof of purchase

How to Start a Return

Contact us at rosedewpk@gmail.com to initiate a return. Items sent back without prior approval will not be accepted. Once approved, we will provide a return shipping label and instructions. Return address: Harbanspura, Garrison Cantt, Lahore, Pakistan.

Damages & Issues

Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at rosedewpk@gmail.com so we can resolve the issue promptly.

Non-Returnable Items

• Perishable goods (food, flowers, plants)

• Custom or personalized products

• Personal care or beauty products

• Sale items and gift cards

Refunds

Once we receive and inspect your return, we will notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If 15+ business days have passed since approval, contact us at rosedewpk@gmail.com.

Exchanges

To exchange an item, return the original and place a new order once your return is accepted.